Privacy Policy – How qr789 Protects Your Data

01 Data We Collect

qr789 collects personal data in the course of operating player accounts, processing transactions and delivering platform services. The categories of data collected are as follows:

qr789 does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs or health information unless it is directly relevant to a specific responsible gaming request — for example, a player declaring a health-related reason for self-exclusion. Such data is handled with the highest level of care and is not used for any purpose other than the one for which it was provided.

02 Why We Collect Your Data

qr789 collects and processes personal data only for specific, legitimate purposes. We do not collect data without a clear reason, and we do not use data for purposes beyond those listed here unless we have obtained your explicit consent to do so.

• Account Management: To create and maintain your qr789 account, verify your identity, and ensure that only you can access your account.
• Payment Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to match transactions to the correct account.
• Fraud Prevention and Security: To detect and prevent unauthorised access, fraudulent transactions, money laundering and other prohibited activities. This includes monitoring login patterns, device fingerprints and transaction behaviour.
• Regulatory Compliance: To meet applicable identity verification and record-keeping obligations that apply to online gaming platforms.
• Customer Support: To respond to your support enquiries, resolve disputes and follow up on account-related issues efficiently.
• Platform Improvement: To understand how players use qr789, identify technical issues and improve the overall experience across the platform — including on sports betting, Live Casino, Bingo and the Game Lobby.
• Responsible Gaming: To support the implementation of deposit limits, cooling-off periods and self-exclusion requests, and to identify account behaviour that may indicate problem gambling so that appropriate support can be offered.
• Communications: To send account-related notifications, transaction confirmations, security alerts and, where you have opted in, promotional messages about new games, bonuses or PSL sports betting offers.

Where qr789 relies on your consent as the basis for processing — for example, for promotional communications — you can withdraw that consent at any time by updating your notification preferences in account settings or by contacting support.

03 Data Sharing

qr789 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. However, in order to operate the platform and provide you with a full range of services, qr789 works with a small number of trusted third-party service providers. Data is shared with these providers only to the extent necessary for them to perform their specific function.

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive the payment reference data required to process your transactions. These providers operate under their own privacy and security standards.
• Identity Verification Providers: Third-party KYC and document verification services receive identity documents and biometric data when you complete the account verification process. These providers are bound by strict confidentiality obligations.
• Fraud Detection Services: Specialised fraud prevention tools may receive technical and behavioural data such as IP addresses, device identifiers and login patterns to help identify suspicious activity on the platform.
• Cloud Infrastructure Providers: qr789 uses secure cloud hosting services to store platform data. These providers store data in encrypted form and have no access to readable personal data beyond what is technically necessary for infrastructure operation.
• Customer Support Tools: Support communication platforms receive the content of chat and email interactions to enable our team to respond to your queries.

All third-party providers used by qr789 are required to handle data securely, use it only for the purpose it was shared, and not pass it on to any further party without authorisation. In the event that qr789 is required by law to disclose data — for example, in response to a valid legal order — we will comply with that obligation. Where permitted by law, we will notify affected players of any such disclosure.

04 Security Measures

qr789 takes the protection of your personal data seriously and has implemented a range of technical and organisational security measures to keep your information safe. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and qr789 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Only staff who require access to specific data to perform their role are permitted to view it.
• Regular security audits and vulnerability assessments of platform systems.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Automated monitoring of login activity and transaction patterns to detect and flag suspicious behaviour in real time.

While qr789 works hard to protect your data, no online platform can guarantee absolute security against all possible threats. Players can reduce their own exposure by using a strong, unique password for their qr789 account, enabling two-factor authentication, and never sharing login credentials with anyone else. If you believe your account has been compromised, contact support immediately so your account can be secured without delay.

05 Cookies & Tracking Technologies

qr789 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players interact with the site. A cookie is a small text file placed on your device when you visit a website. Cookies cannot carry viruses and cannot access other information on your device.

The types of cookies qr789 uses are as follows:

• Essential Cookies: These are required for the platform to function correctly. They enable you to log in, maintain your session, and use core features such as the game lobby, live casino and sports betting. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These remember your preferences such as your preferred language, display settings and notification preferences, so you do not have to reset them every time you visit.
• Analytics Cookies: These help qr789 understand which pages and features are most used, how long players spend on different sections of the platform, and where technical issues occur. This data is aggregated and anonymised — it does not identify individual players.
• Security Cookies: These support fraud detection and security monitoring functions by tracking device and session identifiers.

qr789 does not use advertising or third-party tracking cookies that share your data with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally. Your continued use of qr789 after being informed of cookie use constitutes acceptance of cookies as described above.

06 Your Rights Over Your Data

As a qr789 player, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the qr789 support team at any time.

• Right to Access: You can request a copy of all personal data that qr789 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to Correction: If any personal data held by qr789 is inaccurate or out of date, you have the right to request that it be corrected. Some corrections — such as changes to your registered name — may require supporting documentation.
• Right to Deletion: You can request the deletion of your personal data. This right is subject to certain limitations — for example, qr789 is required to retain transaction records and identity verification data for a minimum period for regulatory and fraud prevention purposes. We will inform you of any data that cannot be deleted and the reason why.
• Right to Restrict Processing: You can request that qr789 stop using your data for certain purposes, such as promotional communications, while allowing other uses to continue.
• Right to Data Portability: You can request that your personal data be provided to you in a structured, machine-readable format if you wish to transfer it elsewhere.
• Right to Withdraw Consent: Where qr789 processes your data based on your consent — such as for marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, contact the qr789 support team through live chat or email with a clear description of your request. We may ask you to verify your identity before processing the request to ensure that data is not disclosed to or modified by the wrong person.

07 Data Retention

qr789 retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable legal or regulatory obligations. The general retention periods that apply to different categories of data are outlined below.

• Account Data: Retained for the lifetime of your account plus a period following closure to support fraud prevention, dispute resolution and regulatory compliance. If you close your account, basic account identifiers are retained for a minimum period before permanent deletion.
• Transaction Records: Financial transaction data including PKR deposit and withdrawal history is retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Copies of CNIC and other verification documents are retained for the duration of the account and for a defined period following account closure. This retention supports anti-fraud and anti-money-laundering obligations.
• Support Communications: Chat and email records are typically retained for up to two years to support ongoing customer service and dispute resolution.
• Technical and Usage Data: Aggregated and anonymised usage data may be retained indefinitely for platform analytics, as it does not contain personally identifiable information. Raw technical logs are typically retained for a shorter period and then deleted or anonymised.

When data is no longer required and the applicable retention period has expired, qr789 securely deletes or anonymises it so that it can no longer be linked to any individual player.

08 Minors & Age Policy

qr789 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If a player provides false information about their age during registration, any data collected as a result of that misrepresentation will be deleted as soon as the underage use is identified and the account is closed.

If you are a parent or guardian and believe that a minor has registered an account with qr789 using false age information, please contact our support team immediately. We will act swiftly to investigate and close the account, and we will handle any data involved in accordance with this policy and our underage gambling procedures.

qr789 takes the protection of minors very seriously. Responsible Gaming tools including account restrictions and self-exclusion are available to any adult player who wishes to limit their own access to the platform. Full details of these tools are available on the Responsible Gaming page.

09 Changes to This Privacy Policy

qr789 may update this Privacy Policy from time to time to reflect changes in platform practices, applicable regulations or service offerings. When material changes are made, players will be notified via email or through an in-platform notification. The revised policy will be published on this page with an updated effective date at the top.

Continued use of qr789 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and request account closure. qr789 will process such requests and handle any remaining balance in accordance with the withdrawal procedures in place at the time.

Minor updates that do not materially affect how your data is used — such as clarifications of existing language or corrections of typographical errors — may be made without specific notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

10 Contact Us About Privacy

If you have any questions, concerns or requests relating to your personal data and how qr789 handles it, please do not hesitate to get in touch. Our support team is available around the clock and will direct privacy-related enquiries to the appropriate team for handling.

You can reach qr789 through the live chat feature available on every page of the platform, or by email. All data access and deletion requests submitted via support are treated as priority and will be acknowledged within two working days, with a full response provided within 30 days of verified receipt.